Assistant Manager - C&C Hyderabad

Hyderabad, Sindh

Main Responsibility:

The Assistant Manager C&C is responsible for Command & Control Center, high quality Command & Control performance that are consistent with the policies and procedures laid down by the Sindh Integrated Emergency & Health Services.

JOB RESPONSIBILITIES & AUTHORITIES:

Human Resource Management

• Human Resources Management and ensures the maintenance of C&C decorum
• Staff scheduling; ensure proper allocation of staff according to prescribed model
• Ensures coverage for all staff absences & perform fill-in dispatch duties when necessary
• Supervises the activities of dispatchers and lead dispatchers on all shifts as well as being available on call for questions from dispatchers or leads during off-duty hours
• Evaluate the staff and provides coaching and counseling to staff when required
• Implements all Human Resources Policies and Disciplinary Procedures

Command & Control Operations

• Ensures that handing over and taking over procedures for the shift change takes place according to the prescribed protocol.
• Provides shift reports about staff, software, equipment and data Status on daily basis.
• Facilitates the production of necessary documents and recordings when required.
• Liaises with the stations of operational field to ensure that communication protocol is being followed.
• Follows the policies and procedures for maintenance of equipment and availability are followed to all C&C Equipment is functional at all times.
• Maintain maps, manuals and other materials used in the Communications Center
• Inspection of cubicles for cleanliness, maintenance and preference set-up
• Oversee & complete any outstanding Front Office duty issue’s as per the requirement
• Assuming responsibility for any urgent matters on behalf of Management
• Liaises with the Manager & Assistant Manager C&C to ensure seamless cooperation between teams
• Ensures visual security of sensitive and confidential computerized data
• Monitor the arrival and departure process for all staff of shift
• Develops contingency plans in the event of Disaster and Emergencies
• Assuming the role of controller in case of emergency situations until relieved by senior management
• Records individual EMD & CWO performance in the shift
• Screens and addresses complaints from the community regarding dispatch services
• Shares relevant information with team members as appropriate
• Any other task assigned by the Assistant Manager Command & Control.

COMPETENCY MATRIX:

Technical Skills

• Proficiency in MS Office.
• Excellent trouble shooting skills

Management Skills

• Team building.
• Good communication skills.
• Leadership capabilities to lead projects to successful completion
• Excellent interpersonal skills

Key Attribute

• Strong beneficiary/customer focus
• Able to work with diverse groups of people.
• Aware of the Law and Order situation in the city and its impact on the operations
• The ability to remain calm under pressure.
• Sound judgment, professionalism and a positive attitude.

Qualification: Graduation/Masters from HEC recognized university.

Experience: 3-4 years of work experience in healthcare organizations.

Certifications: Any additional Training/Certification in General Management will be considered an added advantage.

Age: 25-35 years

Gender : Male / Female

Location: Hyderabad, Sindh

Compensation and Benefits:

Market competitive salary package along with other benefits, such as Provident fund, EOBI, Health Insurance, Life insurance, and position-specific allowances, will be offered on the basis of qualification and experience.

We are an equal opportunity employer and women are encouraged to apply.