District Manager - Operations (MPK)

Mirpur Khas, District Mirpur Khas

General Purpose:

The District Manager -Operation is responsible for ensuring uninterrupted, high-quality EMS operations at Station Level, which are consistent with the policies and procedures laid down by Sindh Integrated Emergency & Health Services.

Qualification:MBA /Master or Bachelor’s degree in Management.

Experience:  3-5 years of supervisory experience in operations in a reputable organization preferably in Emergency Medical Services.

Trainings & Certifications: Preferably, General Management, Basic Computer, Basic Accounting, Basic Inventory, Team Building, Data Entry, Analysis and Reporting, Problem/Conflict Resolution, Basics of H.S.E.Q. (Health, Safety, Environment, Quality)

Age: Minimum 20 years

Gender: Either

Reporting Line and Location: This position reports directly to the Senior Manager Operations, based at Mirpur Khas, Sindh.

RESPONSIBILITIES & AUTHORITIES:

Human Resources Management

• Staff scheduling and roster development; ensures proper allocation of staff according to prescribed model
• Ensures attendance and coverage for all staff absences including use of electronic attendance system
• Monitors the ongoing performance of the Ambulance Teams at stations and respective key points.
• Provides coaching and counseling to staff in a professional manner and consistent with the HR policies
• Approves the Attendance Reports at month end for payroll and sends to HR
• Records leave and maintains records for submission to Zonal Manager.
• Implements all Human Resources Policies and Disciplinary Procedures at his respective station.
• Arranges and conducts formal staff training on relevant EMS topics.

Ambulance Management  

• Ensures adequate supervision of handing and taking over procedures; countersigning all the forms at day-end and taking notice of all the faults notified by the ambulance crew, for further action towards rectification.
• Ensures all ambulances are mechanically fit for safe and effective functioning. Reports malfunctioning of ambulance or equipment within 24 hours to responsible personnel. Keeps track of routine maintenance schedules (e.g. oil change, AC service, brake service, fumigation, and car wash).  Follows up with the Ambulance Repair workshop on the expected date of completion of repair and signs off on the completion of job card.
• Warrants all ambulance equipment is fully functional, and the staff knows how to use them properly.
• Safeguards infection control procedures are implemented, and understood by all the staff.
• Safeguards staff and patient safety procedures (e.g. seat belt, safe driving) are followed.
• Monitors ambulance fuel consumptions and refueling exercise
• On a daily basis, performs at least 01 ambulance inspection in detail, with documentation.

Station Management

• Liaises with the Control & Command Centre to ensure that communication protocol is being followed
• Ensures Station Equipment is functional at all times
• Assumes responsibility for any urgent matters on behalf of Management
• Conducts audits on inventory of supplies
• Ensures weekly meeting with Station Coordinators, with documentation of agenda and attendance
• Ensure to attend weekly meeting with Zonal Manager for all service issues, with documentation
• Generates weekly and monthly station reports and circulates them to line management
• Generates Daily Station Operations Report and circulates it to line management by 1000 hours
• Ensures work environment and processes are safe for the staff. Report unsafe acts and unsafe conditions promptly to line management.

Financial Responsibility

• Maintains a record of all fee collections from beneficiaries/customers made on each ambulance.
• Prepares Purchase Orders for any requirements of the Station and follows up for timely delivery.

Technical Skills:

• Proficiency in MS Office

Management Skills:

• Strong analytical and decision making skills.
• Has excellent problem solving & communication skills.
• Supervisory and Management related skills.

Key Attributes:

• Works proactively to achieve improved targets for EMS KPI’s.
• Has the ability to remain calm under pressure.
• Strong beneficiary/customer focus.
• Has team building capacity.

Compensation and Benefits:

Market competitive salary package along with other benefits, such as Provident Fund, EOBI, Health Insurance, Life insurance, and position-specific allowances, will be offered on the basis of qualification and experience.