The duty of a Health Advice & Information Counsellor involves online registration of the callers by taking their mandatory demographic data, including but not limited to caller’s name, age, gender, contact address etc. S/he would be responsible for triaging and resolving customer concerns and/or further transferring calls to the next level according to the caller’s requirements. S/he will guide the callers with initial assessment of medical complaints and advise them based on the recommended Medical and Disease Summaries available in the system. S/he would be responsible to deliver basic nursing care on phone such as supporting the callers to recover from their current illness, monitoring of their medical conditions via regular follow up calls. S/he works collaboratively with the medical and counseling officers to provide a medical advice, emotional support, education along with counseling for prevention care. S/he also guides the client for family planning and family education according to disease summaries available in the system.
Qualification: 3 years Diploma in the General Nursing (1-year midwifery after general nursing would add benefit) &/ OR Bachelor In Pharmacy/ BSc in Physiotherapy &/ OR Diploma in Community Midwife (CMW) and LHV is acceptable.
Experience: Minimum 1 year clinical working experience related to the Hospital/Clinical practice (Directly patient Interaction), call Center experience will be added benefit, family planning and family life education experience will also be counted.
Age: Minimum 20 years
Domicile: Sindh
Gender: Male / Female
Contract: 12 months’ fixed term contract
SIEHS follows rigorous implementation of Code of Conduct, including Prevention of Sexual Exploitation, and Abuse, all applicants on positions will undergo relevant checks as per procedure to ensure compliance during and after the recruitment process and selected applicants are to comply with these principles in case of misconduct.