Analyst - Monitoring & Evaluation (Karachi / Hyderabad)

GENERAL PURPOSE:

This role involves overseeing and organizing activities within a quality system to meet quality standards in Command & Control Centre and TeleTabeeb. The responsibilities include monitoring and evaluating the performance of Command & Control Centre and TeleTabeeb.

JOB RESPONSIBILITIES & AUTHORITIES FOR COMMAND & CONTROL CENTRE:

• Conducts random and special case reviews to measure protocol compliance.
• Supports employees to implement on-the-job best public safety practices in responding to and handling emergency calls applying the International Academies of Emergency Medical Priority Systems protocols and agency policies and procedures.
• Provides benchmark assessments to inform EMDS of their standing regarding A.C.E. Accreditation.
• Conduct internal test to measure and assure adherence to established ProQA/ MPDS and communication standards.
• Provide support in developmental plan, its application, integration, and information system performance, and corresponding documentation.
• Conduct floor inspections according to the planner and requirements.
• Execute targeted activities as needed.
• Verify and revise quality assurance standards as needed.
• Make recommendations for improvement of quality to supervisors and Management of CCC.
• Review the current policies and improvise plans to improve upon the existing quality standards.
• Timely communicate learning progress, results, and other relevant information to supervisor and management.
• Assist in the development of change control processes, practices, and guidelines for new and existing staff.
• Ability to provide coaching and feedback to personnel on case reviews and quality improvement reports.
• Complete protocol case review and quality improvement (QI) reports for the department.
• Knowledge of applicable software to infer statistical data.
• Training’s conduction in which Medical Priority Dispatch System, Basic Communication, Wireless Communication Policy & Procedures are included.
• Conduction of CDEs/ CMEs and internal trainings as per the need.
• Identify areas of strengths and weaknesses for individuals CCC-SRMS.
• Make recommendations to modify training content or methodology to improve effectiveness.
• Assist in the development of departmental policies and procedure in order to direct and control operations and provide personnel with guidelines for appropriate conduct.
• Educate the CCC staff regarding the new changes in policies/ procedures.

JOB RESPONSIBILITIES & AUTHORITIES FOR Tele Tabeeb:

• Conduct floor inspections according to the planner and requirements
• Monitoring and evaluation of HAIOs, and share reports with the line manager
• Execute targeted activities as needed
• Any other task assigned by the Line manager.

COMPETENCY MATRIX:

Technical Skills

• Proficiency in MS Office
• Proficiency in MPDS, ProQA & AQUA

Management Skills

• Leadership capabilities to lead projects to successful completion
• Analytical abilities to grasp the key points from complicated details
• Soft communication skills
• Team building
• Excellent interpersonal skills

Key Attribute

• Strong beneficiary/customer focus
• Able to work with diverse groups of people.
• Able to work independently, efficiently, assess priorities with a high level of accuracy.
• Committed to values of equity, integrity and access for all.
• Sound judgment, professionalism and a positive attitude.

Qualification: Graduation / Master’s Degree

Experience: 2-4 years

Age: Minimum 25 years

Training/Courses (Preferred): MPDS, ProQA and AQUA

Domicile: Sindh

Gender: Male / Female