Analyst - Monitoring & Evaluation (Karachi / Hyderabad)

GENERAL PURPOSE:

This role involves overseeing and organizing activities within a quality system to meet quality standards in Command & Control Centre and TeleTabeeb. The responsibilities include monitoring and evaluating the performance of Command & Control Centre and TeleTabeeb.

JOB RESPONSIBILITIES & AUTHORITIES FOR COMMAND & CONTROL CENTRE:

• Conducts random and special case reviews to measure protocol compliance.
• Supports employees to implement on-the-job best public safety practices in responding to and handling emergency calls applying the International Academies of Emergency Medical Priority Systems protocols and agency policies and procedures.
• Provides benchmark assessments to inform EMDS of their standing regarding A.C.E. Accreditation.
• Conduct internal test to measure and assure adherence to established ProQA/ MPDS and communication standards.
• Provide support in developmental plan, its application, integration, and information system performance, and corresponding documentation.
• Conduct floor inspections according to the planner and requirements.
• Execute targeted activities as needed.
• Verify and revise quality assurance standards as needed.
• Make recommendations for improvement of quality to supervisors and Management of CCC.
• Review the current policies and improvise plans to improve upon the existing quality standards.
• Timely communicate learning progress, results, and other relevant information to supervisor and management.
• Assist in the development of change control processes, practices, and guidelines for new and existing staff.
• Ability to provide coaching and feedback to personnel on case reviews and quality improvement reports.
• Complete protocol case review and quality improvement (QI) reports for the department.
• Knowledge of applicable software to infer statistical data.
• Training’s conduction in which Medical Priority Dispatch System, Basic Communication, Wireless Communication Policy & Procedures are included.
• Conduction of CDEs/ CMEs and internal trainings as per the need.
• Identify areas of strengths and weaknesses for individuals CCC-SRMS.
• Make recommendations to modify training content or methodology to improve effectiveness.
• Assist in the development of departmental policies and procedure in order to direct and control operations and provide personnel with guidelines for appropriate conduct.
• Educate the CCC staff regarding the new changes in policies/ procedures.

JOB RESPONSIBILITIES & AUTHORITIES FOR Tele Tabeeb:

• Conduct floor inspections according to the planner and requirements
• Monitoring and evaluation of HAIOs, and share reports with the line manager
• Execute targeted activities as needed
• Any other task assigned by the Line manager.

COMPETENCY MATRIX:

Technical Skills

• Proficiency in MS Office
• Proficiency in MPDS, ProQA & AQUA

Management Skills

• Leadership capabilities to lead projects to successful completion
• Analytical abilities to grasp the key points from complicated details
• Soft communication skills
• Team building
• Excellent interpersonal skills

Key Attribute

• Strong beneficiary/customer focus
• Able to work with diverse groups of people.
• Able to work independently, efficiently, assess priorities with a high level of accuracy.
• Committed to values of equity, integrity and access for all.
• Sound judgment, professionalism and a positive attitude.

Qualification: Graduation / Master’s Degree

Experience: 2-4 years

Age: Minimum 25 years

Training/Courses (Preferred): MPDS, ProQA and AQUA

Domicile: Sindh

Gender: Male / Female

SIEHS follows rigorous implementation of Code of Conduct, including Prevention of Sexual Exploitation, and Abuse, all applicants on positions will undergo relevant checks as per procedure to ensure compliance during and after the recruitment process and selected applicants are to comply with these principles in case of misconduct.